Our products are in USD$. However, you are able to select your preferred currency. The conversion rates are based from XE.com.
2. Payment Mode
We accept Paypal and Bank Transfer (only for Singapore transactions).
We are based in Singapore. Do drop by our showroom if you are around, just make an appointment with us before coming down.
The price of our products does not include any taxes. It is advisable that you check with your local authority for any tariffs and import fees first.
5. Shipping Cost
We ship worldwide and the rates are according to the weight of the item and your location. During the check out of your cart, an estimated shipping cost will be calculated. Heavier items will cost more. However, store pick up will be free.
6. Shipping Time
Our items are ship via Speedpost's standard air carrier. It takes approximately 1-3 working days for local deliveries to 5-14 working days for worldwide deliveries. However if you wish to have an express delivery, do contact us and we will arrange accordingly.
7. Return and Exchange
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we could not offer you a refund or exchange.
If we have delivered an incorrect item (i.e. wrong colour), please contact us for resolution. The additional shipping cost will be covered by us.
We only offer cash refunds if the error was made on our part. However, we do offer a 1-to-1 exchange of store credit that matches to the value of returned item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Additional shipping fees are to be covered by the buyer. To complete your return, we require a receipt or proof of purchase.
Do contact us if you have any questions about the product (i.e. specs) prior to your purchase as we do not accept returns whereby the buyer changed their mind on their purchase.
Your data is on a secure server behind a firewall. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Your credit card information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Do contact us if you have any questions. Thank you!